Refund Policy

At Rivaaj Mahal, we want you to be satisfied with your purchase. If you are not completely happy, you have 7 days from the date of receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as when you received it

  • Be unused or unworn, with all tags attached

  • Be in its original packaging

  • Include the receipt or proof of purchase

How to Start a Return

To initiate a return, please reach out to us at rivaajmahal@gmail.com. We will provide instructions and a return shipping label. Please send the item back to the address provided once the return is approved. Note: We cannot accept returns that are sent back without prior approval.

If you have any questions regarding returns, don’t hesitate to contact us at rivaajmahal@gmail.com.

Damages & Issues

We inspect each item before shipment, but please check your order as soon as you receive it. If the item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

Certain products are non-returnable, including:

  • Perishable items (e.g., food, flowers, plants)

  • Custom or personalized items (e.g., special orders, engraved products)

  • Beauty and personal care products

  • Hazardous materials, flammable liquids, and gases

We also cannot accept returns for sale items or gift cards. If you’re unsure whether an item is returnable, please reach out to us for clarification.

Exchanges

To ensure you get the correct item, we recommend initiating a return for the item you wish to exchange. Once the return is processed, you can place a new order for the item you want.

European Union Cooling-Off Period

If you're located in the European Union, you have the right to cancel or return your order within 14 days of receiving the item, no justification required. The item must be returned in its original condition, unused, with tags and packaging intact, and with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within 10 business days. Please note that it may take additional time for your bank or card issuer to reflect the refund in your account.

If you haven’t received your refund within 15 business days, please contact us at mustansarhussainrivaaj@gmail.com.